HGV Levy: Change payment method and refund account
How do I change my payment method to the Multi Service Tolls card?
It’s very easy! Go to the ‘Payments’ section and click the ‘Payment cards’ option. Search for the fuel card you want to remove, and then simply click ‘Remove’. Just select for the Multi Service Tolls Card.
How do I get a refund for my prepayment account?
If you have set-up a prepay account, you can request a refund.
The information listed below needs to be in the letter on company letterhead:
- Signed by an authorized signatory and send to email@example.com (download the form to fill out here)
- Full Company Name and Address
- Bank Name and Address
- IBAN Number
- SWIFT/BIC Code
Reference for Refund (if the customer requires HGV to quote a specific reference) – Please note that if the refund is to be paid via a bank transfer, there will be a £15 charge related to it.