Frequently Asked Questions

Category: OBU Malfunction

You can pay the difference between the amount of the right number of axles and the incorrect registered number of axles within 96 hours in the Selfcare Portal or by calling ASFINAG Service Center at +43 1 955 12 66.

Category: Product Management

Please find the list of Satellic Service Points here (https://www.satellic.be/service-points)

Category: Product Management

Please login to MyTolls to start the EV refund process.

Category: Product Documentation

Please check the files below:

• AXXES box Emergency Procedure (Belgium) [PDF]
• Satellic box Emergency Procedure (Belgium) [PDF]
• Mandatory instructions to drive on the Viapass network (Belgium) [PDF]
• Telepass Sat Emergency Procedure (Belgium) [PDF]

Category: Invoices

Please login to your MyMST account to run a custom report on all transactions.

Category: OBU Malfunction

Please call the TollCollect hotline: 00800 0 222 26 28

Category: MyTolls Portal

Please send an email to our Customer Support team with all relevant details and we'll update our records.

Category: Product Management

With TOLL2GO you can also use the German Toll Collect On-Board Unit (OBU) for the Austrian toll roads. Registration with TOLL2GO is only possible via GO Maut Selfcareportal.

Category: Product Documentation

Check below the toll rates for European toll roads:

• Toll roads in Austria
• Toll roads in Belgium (Viapass)
• Eurovignette tariffs
• Toll roads in the Czech Republic
• Toll roads in France
• Toll roads in Germany
• Toll roads in Hungary
• Toll roads in Italy
• Toll roads in Norway
• Toll roads in Poland
• Toll roads in Portugal
• Toll roads in Slovakia
• Toll roads in Slovenia
• Toll roads in Spain
• Road tax in Switzerland
• RAlpin rates
• Road tax in United Kingdom
• Liefkenshoektunnel tariffs
• Storebælt bridge tariffs
• Øresund bridge tariffs
• Crown Princess Mary bridge tariffs
• Tunnel du Frejus tariffs
• Tunnel du Mont Blanc tariffs
• Westerschelde Tunnel tariffs
• Great Saint Bernard Tunnel tariffs

Category: Product Documentation

Please check the list below:

• Satellic Mandate [PDF]
• Toll Collect Mandate [PDF]
• Eurovignette Split Payment Mandate [PDF]
• HuGo Application Form [PDF]
• SkyToll Application Form [PDF]
• Telepass Sat User Agreement [PDF]
• Axxes box User Agreement [PDF]
• Axxes General T&Cs [PDF]
• ViaToll User Agreement [PDF]
• ViaToll List of Registered Vehicles [PDF]
• ViaToll Annex to User Agreement [PDF]
• ViaToll Termination of User Agreement [PDF]
• ViaToll Damage or Loss Report [PDF]

Category: Product Management

Yes, Toll2Go payment method is the MSTS Tolls card.

Category: Product Management

Please login to MyTolls and order a replacement product.

Category: Invoices

Please contact your Customer Support team.

Category: Product Management

Please login to MyTolls to easily switch the products. The system will display all products and vehicles linked to them.

Category: OBU Malfunction

Please go to the relevant service counter at the gate of the Westerscheldetunnel to register a manual transaction. Don't forget to return the defective T-Tag.

Category: Product Management

Please login to MyTolls and cancel the autorenewal in your Manage Eurovignette screen.

Category: OBU Malfunction

In case of constant RED light, please immediately stop driving and follow the emergency procedure. In other cases, please contact your Customer Support Team.

Category: MyTolls Portal

Please click on "Forget Password".

Category: MyTolls Portal

Please login to MyTolls and go to products>order products>boxes.

Category: Invoices

Yes, please contact our Customer Support team to provide all relevant details in order to receive invoices via email.

Category: MyTolls Portal

Please click on "Forgot Password" on the Portal's homepage. The system will ask you for your username and ask you to create a new password.

Category: Invoices

Please contact your Customer Support Team and provide all relevant details to investigate this further.

Category: Product Management

Please login to MyTolls to renew the product.

Category: Product Management

In most countries, you have to pay tolls for busses. Please check MyTolls for the relevant products. It is indicated per product whether these are suitable for buses and/or trucks.

Category: OBU Malfunction

Four short beeps indicates that the toll has not been paid properly. Please stop at the nearest GO point-of-sale (within 5 hours or 100 km) and pay the outstanding amount. If necessary, a replacement OBU will be given to you.

Category: Invoices

Yes, in some countries VAT is applicable for tolls payment. MSTS Tolls will provide you with a separate VAT invoice per country for the VAT reclaim purposes.

Category: Product Documentation

Please check the list here:

• Axxebox [PDF]
• Brobizz [PDF]
• DarsGo [PDF]
• Eurovignette [PDF]
• Frejus Card [PDF]
• Go-Box [PDF]
• Hu-Go OBU [PDF]
• LSVA [PDF]
• MSTS Italian Consortium [PDF]
• MSTS Tolls Card [PDF]
• MyTo OBU [PDF]
• Satellic [PDF]
• SkyToll [PDF]
• Telepass [PDF]
• Telepass EU [PDF]
• Telepass SAT [PDF]
• Toll Collect [PDF]
• Toll2Go [PDF]
• T-Tag [PDF]
• Viabox [PDF]
• ViaCard [PDF]
• ViAxxes [PDF]

Category: Product Management

Please login to MyTolls to order your products.

Category: Product Management

Please login to MyTolls and block your products.

Category: OBU Malfunction

In case of constant RED light, please immediately stop driving and follow the emergency procedure.

Category: OBU Malfunction

For Axxes Box: Call Emergency line +33 426 29 75 80. For Telepass SAT: Call Emergency Hotline +39 055 93 68 001

Category: Product Management

Please login to MyTolls to see if the product has been ordered. If it has not arrived after one week, contact your Customer Support team.

Category: Invoices

Please login to your MyMST account and download a copy of your (VAT) invoice.

Category: OBU Malfunction

The toll transaction did not occur. Please go immediately to a Contact or Distribution point, which are located on toll roads and at the main access routes to the network of toll roads. For a complete list, check it here.

Category: OBU Malfunction

Go to a DARS service customer center to pay the unpaid toll and further tolls. It is not possible to order a replacement via MyTolls portal. Please visit www.darsgo.si and order a new OBU. The OBU should be picked up at the border. You can request a replacement for your ViaCard or Telepass via MyTolls.

Category: MyTolls Portal

Please contact our Customer Support team and request login details.

Category: OBU Malfunction

Please contact your Customer Support Team.

Please use our solutions by route planner.

Global Navigation Satellite System (GNSS) has global coverage and provides positioning data using time signals from satellites. GNSS devices use these data to determine location.

EETS stands for European Electronic Toll Service.

Complete our contact form and we'll follow up with you asap.

Dedicated Short Range Communication (DSRC) is a short-range wireless technology that allows vehicles to communicate with the road infrastructure.