Help Center

Frequently Asked Questions

OBU malfunction: I am in Austria and the number of axles has been registered incorrect. What should I do now?

You can pay the difference between the amount of the right number of axles and the incorrect registered number of axles within 96 hours in the Selfcare Portal or by calling ASFINAG Service Center at +43 1 955 12 66.

Product management: Where can I pick up a prepaid Satellic OBU?

Please find the list of Satellic Service Points here.

Product management: How can I cancel my Eurovignette and receive a refund?

Please login to MyTolls to start the EV refund process.

Product documentation: Where can I find emergency procedures for driving in Belgium?

Please check the files below:

AXXES box Emergency Procedure (Belgium)

Satellic box Emergency Procedure (Belgium)

Mandatory instructions to drive on the Viapass network (Belgium)

Telepass Sat Emergency Procedure (Belgium)

Invoices: Can you please provide an overview of all my transactions for ‘x’ time frame?

Please login to your MyMST account to run a custom report on all transactions.

OBU malfunction: My TollCollect box has a red light what to do?

Please call the TollCollect hotline: 00800 0 222 26 28

MyTolls portal: Where can I change my contact details?

Please send an email to our Customer Support team with all relevant details and we’ll update our records.

Product management: Can I use my Toll Collect OBU also in Austria?

With TOLL2GO you can also use the German Toll Collect On-Board Unit (OBU) for the Austrian toll roads. Registration with TOLL2GO is only possible via GO Maut Selfcareportal.

Product documentation: Where can I find toll rates per country?

Check below the toll rates for European toll roads.

Toll roads in Austria

Toll roads in Belgium (Viapass)

Eurovignette tariffs

Toll roads in the Czech Republic

Toll roads in France

Toll roads in Germany

Toll roads in Hungary

Toll roads in Italy

Toll roads in Norway

Toll roads in Poland

Toll roads in Portugal

Toll roads in Slovakia

Toll roads in Slovenia

Toll roads in Spain

Road tax in Switzerland

RAlpin rates

Road tax in United Kingdom

Liefkenshoektunnel tariffs

Storebælt bridge tariffs

Øresund bridge tariffs

Crown Princess Mary bridge tariffs

Tunnel du Frejus tariffs

Tunnel du Mont Blanc tariffs

Westerschelde Tunnel tariffs

Great Saint Bernard Tunnel tariffs

Product documentation: Where can I find mandates and registrations forms for my tolls products?

Please check the list below:

Satellic Mandate

Toll Collect Mandate

Eurovignette Split Payment Mandate

HuGo Application Form

SkyToll Application Form

Telepass Sat User Agreement

Axxes box User Agreement

Axxes General T&Cs

ViaToll User Agreement

ViaToll List of Registered Vehicles

ViaToll Annex to User Agreement

ViaToll Termination of User Agreement

ViaToll Damage or Loss Report

Product management: My TollCollect box is blocked can I still use Toll2Go?

Yes, Toll2Go payment method is the MSTS Tolls card.

Product management: I lost an “X” product and would like to request a replacement.

Please login to MyTolls and order a replacement product.

Invoices: Can you please change my Company’s name/VAT number?

Please contact your Customer Support team.

Product management: How can I change the vehicle linked to my card/OBU?

Please login to MyTolls to easily switch the products. The system will display all products and vehicles linked to them.

OBU malfunction: My T-Tag does not work properly. What should I do now?

Please go to the relevant service counter at the gate of the Westerscheldetunnel to register a manual transaction. Don’t forget to return the defective T-Tag.

Product management: How can I cancel my Eurovignette autorenewal?

Please login to MyTolls and cancel the autorenewal in your Manage Eurovignette screen.

OBU malfunction: My Telepass SAT is not working properly, what should I do?

In case of constant RED light, please immediately stop driving and follow the emergency procedure. In other cases, please contact your Customer Support Team.

MyTolls portal: I do not remember my MyTolls password

Please click on “Forget Password“.

MyTolls portal: Where can I find a overview of active products?

Please login to MyTolls and go to products>order products>boxes.

Invoices: Can I receive my invoices by e-mail?

Yes, please contact our Customer Support team to provide all relevant details in order to receive invoices via email.

MyTolls portal: I forgot my password for the portal. What should I do now?

Please click on “Forgot Password” on the Portal’s homepage. The system will ask you for your username and ask you to create a new password.

Invoices: I have a question about my invoice, who should I contact?

Please contact your Customer Support Team and provide all relevant details to investigate this further.

Product management: Please renew the “X” product

Please login to MyTolls to renew the product.

Product management: Do I have to pay tolls for my bus?

In most countries, you have to pay tolls for busses. Please check MyTolls for the relevant products. It is indicated per product whether these are suitable for buses and/or trucks.

OBU malfunction: My Go-Box gives 4 beeps, what should I do?

Four short beeps indicates that the toll has not been paid properly. Please stop at the nearest GO point-of-sale (within 5 hours or 100 km) and pay the outstanding amount. If necessary, a replacement OBU will be given to you.

Invoices: Do I have to pay VAT on toll payments?

Yes, in some countries VAT is applicable for tolls payment. MSTS Tolls will provide you with a separate VAT invoice per country for the VAT reclaim purposes.

Product documentation: Can you provide me a product description for my toll product?

Please check the list here:

MSTS Italian Consortium

Product management: Please order the “x” product

Please login to MyTolls to order your products.

Product management: Please block the “x” product

Please login to MyTolls and block your products.

OBU malfunction: My Axxes Box is not working properly, what should I do?

In case of constant RED light, please immediately stop driving and follow the emergency procedure.

OBU malfunction: What is the emergency hotline number when driving in Belgium?

For Axxes Box: Call Emergency line +33 426 29 75 80

For Telepass SAT: Call Emergency Hotline +39 055 93 68 001

Product management: What is the status of my order? When can I expect my product to arrive?

Please login to MyTolls to see if the product has been ordered. If it has not arrived after one week, contact your Customer Support team.

Invoices: Where can I download a copy of my invoice?

Please login to your MyMST account and download a copy of your (VAT) invoice.

OBU malfunction: My ViaBox gives 4 beeps and shows a red light, what should I do?

The toll transaction did not occur. Please go immediately to a Contact or Distribution point, which are located on toll roads and at the main access routes to the network of toll roads. For a complete list, check it here.

OBU malfunction: I am traveling across Slovenia and the red light of my DarsGo is on. What should I do now?

Go to a DARS service customer center to pay the unpaid toll and further tolls. It is not possible to order a replacement via MyTolls portal. Please visit www.darsgo.si and order a new OBU. The OBU should be picked up at the border. You can request a replacement for your ViaCard or Telepass via MyTolls.

MyTolls portal: How can I get access to MyTolls?

Please contact our Customer Support team and request login details.

OBU malfunction: My OBU shows an error code, what should I do?

Please contact your Customer Support Team.

What does GNSS mean?

Global Navigation Satellite System (GNSS) has global coverage and provides positioning data using time signals from satellites. GNSS devices use these data to determine location.

Which tolls product do I need to travel in “x” country?

Please use our solutions by route planner.

What does EETS mean?

EETS stands for European Electronic Toll Service.

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How can I become a customer?

Complete our contact form and we’ll follow up with you asap.

What does DSCR mean?

Dedicated Short Range Communication (DSRC) is a short-range wireless technology that allows vehicles to communicate with the road infrastructure.